FAQs

Last updated: November 11, 2026

Is an Ilperona account necessary?

An account is not required where guest checkout is offered. If you create an account, keep its sign-in details secure.

Where can I see the available payment options?

Use the payment options displayed at checkout. Availability depends on your location and the payment services enabled for the store; icons alone are not a guarantee of availability.

Who handles checkout payments?

Checkout is provided through Shopify and the payment providers presented there. Do not email full card numbers, passwords or verification codes.

Will my bank convert the payment?

The charge currency and total are shown at checkout. Your bank or wallet provider may apply exchange rates and additional conversion fees.

Which delivery details should I check?

Use a complete street address, any unit number, city, region and postcode. Review the address before paying.

What happens if I need to change or stop an order?

Email support@ilperona.com promptly. We will check fulfillment status. No fixed window is guaranteed, and the return process may apply once an order cannot be stopped.

When can I expect my parcel?

The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days. Business days exclude weekends and relevant holidays. Delivery dates are estimates.

How do I follow a shipment?

Available tracking information is sent after dispatch. Carrier updates may take time, and separate parcels may have separate tracking.

How should I report a problem with the goods?

Contact support@ilperona.com with your order number and a description. Photos help when available. Keep packaging while we investigate.

How do I start a return and receive a refund?

Request an eligible voluntary return within 30 days of delivery. Obtain authorization before posting. Change-of-mind return postage is paid by the customer; no restocking fee applies. We aim to assess received returns within 5 business days and initiate approved refunds within 10 business days. Bank posting time varies. Read Return & Refund Policy for conditions, exceptions and mandatory rights.