Contact information

Last updated: November 11, 2026

How can we help?

For assistance with Ilperona, email support@ilperona.com. We handle product questions, order status, delivery issues, cancellation requests, returns, refunds, privacy enquiries and questions about store terms through this address.

What to include in your message

Describe the issue and include your order number and the email used at checkout. For damaged, incorrect or missing goods, photos of the goods, packaging and label help where available. If photos cannot be provided, contact us about alternatives. Never send passwords, one-time codes or complete card details.

Changes and returns

Send address changes and cancellation requests promptly. What can be changed depends on fulfillment progress, so we do not guarantee a fixed change window. Obtain return authorization and the correct destination before posting a parcel; a dispatch label may not show a valid return address.

Find the relevant policy

Our Shipping & Delivery page explains delivery estimates and tracking. Our Return & Refund Policy explains the 30-day request period, eligibility and costs. Available tracking information is provided after dispatch. No specific response time or continuous live-support service is promised.