Shipping policy

Last updated: November 11, 2026

From payment confirmation to delivery

The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days.

Working days and possible delays

Business days are Monday through Friday, excluding relevant public holidays. These are estimates rather than guaranteed arrival dates. Peak demand, customs inspections, remote locations, weather or carrier disruption may extend delivery.

Where we deliver and what you pay

Checkout shows available shipping destinations, delivery charges and taxes collected for the address entered. If checkout offers no shipping option, that address is not currently supported. Review the final total before payment. Where import duties are not expressly included, destination authorities may charge them to the recipient; ask us before ordering if the treatment is unclear.

Follow your parcel and check your address

Tracking details are provided after dispatch where available; updates may not appear until a carrier scans the package. Orders can arrive in more than one parcel. Check your street, unit, postcode and contact details carefully. Corrections depend on processing status and cannot be guaranteed after dispatch. Any redelivery costs will be explained before you agree.

Ask us to investigate a delivery issue

Email support@ilperona.com with the order number for a late or lost parcel, a delivered scan without receipt, or damaged, missing or incorrect goods. We will investigate with the carrier and explain the appropriate remedy. Keep packaging and relevant evidence where possible. Tracking status does not remove your legal rights. See Return & Refund Policy.